SUPPORT CENTER

You are not on your own while building a pattern.

Find the most common workflows and fixes here. The app has no account, so you never need to send a photo or project to support.

Quick start

1. Choose a photo

Use the gallery button or take a new photo. The app does not upload the photo off your device.

2. Simplify the chart

Chart width controls detail; the color limit controls shopping and stitching complexity. Start smaller for a first project.

3. Select fabric count

Choosing 11, 14, 16, or 18 ct changes the finished size and thread estimate.

4. Follow the chart

Zoom the symbol chart, check the color view, then prepare the shopping list and PDF.

Frequently asked questions

Why does my photo look cropped?

The preview fits the complete photo inside its frame. Pattern creation can add margins or make a limited crop to match the selected grid ratio. A photo with the subject near the center works best.

Can it automatically colorize a black-and-white image?

The current release uses the colors already present in the source image. AI colorization is a planned idea and is not included in this release.

How do I print the PDF?

After creating the PDF, open Print or Share. Printer selection happens in the Apple or Android system print sheet. If no printer appears, check the same Wi‑Fi network and AirPrint or Mopria support.

Is the thread quantity exact?

It is an estimate based on fabric count, chart size, and stitch count. Technique, strand count, and waste vary, so buy a small reserve.

Are the DMC colors exact?

On-screen matches are approximate digital references. Displays and lighting vary, so compare with a physical color card before buying thread. The app is not affiliated with DMC.

Will I lose Pro if I delete the app?

No. After reinstalling with the same Apple ID or Google account, use Restore purchases. The store verifies an active monthly/yearly subscription; a previously purchased Lifetime Pro entitlement is also restored permanently on the same store account and platform.

Which Pro plans are available for new purchases?

New sales offer Monthly Pro (fotokanavice_pro_monthly) and Yearly Pro (fotokanavice_pro_yearly). Target prices in the Türkiye storefront are approximately TRY 199.99 per month and TRY 1,999.99 per year; the exact price, tax, and currency appear in the store confirmation screen. Lifetime Pro is no longer available for a new purchase.

How do I cancel a Pro subscription?

Manage or cancel it from the Subscriptions section of your Apple App Store or Google Play account. After cancellation, Pro remains available through the end of the paid period shown by the store. Uninstalling the app does not cancel a subscription.

Does Pro transfer from Apple to Android?

The current release has no app account or shared entitlement server. Apple and Google purchases are separate and cannot transfer automatically between platforms.

My purchase completed but Pro did not unlock. What should I do?

Confirm the correct store account, check the internet connection, and use Restore purchases. If it still fails, keep the store receipt and contact support.

Are my photos sent to a server?

No. Photo analysis and pattern creation run on the device. Store purchase checks and external support links you choose to open can use the internet.

STORE BILLING

Purchases and restoration

New Pro sales are offered as auto-renewing monthly or yearly subscriptions. After reinstalling, use Restore purchases with the same store account. Anyone who previously bought Lifetime Pro keeps the permanent entitlement and can restore it; no new Lifetime Pro sale is offered. The store where you purchased manages payment, cancellation, and refund requests.

CONTACT

Contact us

tanriverdiyavuz@gmail.comWe aim to respond to support requests within 2 business days.